Returns
Return Form
If you would like to return a product to us, please use our return form. It helps us assign your return quickly and process it efficiently.
Process
How to prepare your return.
Download the form
Open or download the return form as a PDF.
Fill it out completely
Enter all relevant information about the return, the product and the contact person.
Include it with the shipment
Include the completed form with your return so that we can assign it quickly.
Note
Please only return products with sufficient packaging and, where possible, include all relevant information about the fault description or reason for return.
Questions before returning a product
Not sure whether a return is necessary?
If you would like to clarify before shipping whether a product should be returned, please contact us directly. This helps avoid unnecessary shipping and allows us to assess the next step more quickly.
Contact for clarification
For questions about returns, fault descriptions or service processing, you can reach us by phone or email.